Frequently Asked Questions from International Patients

Yes, our clinic operates on an appointment-only basis. You can book an appointment using the methods below.
International patients are required to have a preliminary consultation before booking an appointment.

• Available for both domestic and international patients
• Advance booking required
• Apply for a preliminary consultation here

If you have had a preliminary consultation but did not decide on an appointment at that time, you can book an appointment using the link below.
Please note that we do not accept appointments from international clients without a preliminary consultation.

Currently, we do not have permanent Chinese or English-speaking staff on site.
However, we can provide the following support:

• If you can discuss arranging an interpreter at least two weeks prior to your consultation, we can accommodate this. Please note that additional fees may apply depending on the specific treatment you receive.
• Support for using translation apps
• Basic communication in English
• You may also bring your own interpreter (up to one accompanying person permitted)

We will explain treatment details and precautions clearly using diagrams and photos.

Please bring the following items:

• Passport (as identification)
• Cash or credit card
• Parental consent form for minors
• List of any regular medications (English notation acceptable)
• Information about any previous procedures at other clinics

No.
For patients traveling from outside Japan, we require an online consultation prior to your visit.
Please inform us of your planned stay in Japan during this consultation.
We will explain the timing and feasibility of treatment, including any required downtime, during the online consultation.

We accept the following payment methods:

• Cash (Japanese Yen only)
• Credit Cards (VISA, MasterCard, JCB, AMEX, Diners, UnionPay, etc.)

※Please note that WeChat Pay and Alipay are not currently accepted.
※The exchange rate applied will be the rate provided by your card company at the time of payment.

All prices listed on our website are inclusive of tax. However, depending on the procedure, the following additional fees may apply:

• Anesthesia Fee (varies by procedure, e.g., local anesthesia, nitrous oxide anesthesia)
• Prescription medication fees (painkillers, antibiotics, ointments, etc.)
• Aftercare supplies (tape, bandages, etc.)
• Medical certificate issuance fee (if required)

Rest assured, we will clearly explain the total cost during your consultation.
If any additional fees apply, we will always explain them beforehand and proceed with the treatment only after obtaining your consent.

Currently, we do not offer special discount plans for inbound visitors.

Yes, we will issue a receipt.

• Issuance is primarily in Japanese
• Romanized characters are available upon request
• It can be used for claims with overseas travel insurance
• A separate fee applies for medical certificates (¥5,000~)

Receipts are provided on the day of treatment. If you prefer mailing later, a separate shipping fee will apply.

Our clinic uses equipment and medications approved by the Ministry of Health, Labour and Welfare (MHLW) or authorized by agencies such as the FDA and KFDA.
The hyaluronic acid used in our menu for international clients, such as Juvederm, is sourced through official channels.
At Flora Clinic Ikebukuro, a cosmetic surgery and dermatology clinic, we prioritize safety above all else and provide personalized treatments for each individual.

This varies depending on the treatment.

Treatments with minimal to no downtime (same day to next day):

• Hyaluronic acid injection

Downtime of several days to about one week:

• Double eyelid suture method (3-7 days)

1-2 weeks downtime:

• Inner Canthoplasty (1-2 weeks)
• Outer Canthoplasty (1-2 weeks)
• Under-Eye Dark Circle Reduction (1-2 weeks)
• Thread Lift (1-2 weeks)

We will recommend the optimal treatment based on your travel schedule. If your return date is fixed, please be sure to inform us during your consultation.

All cosmetic medical treatments, not just at our clinic, carry some degree of risk.
During the consultation, we explain the detailed risks specific to each procedure and obtain your signature on a consent form before proceeding. Please feel free to ask any questions you may have.

Combined anti-aging treatments are common, but the following individual treatments are popular:

Cosmetic Surgery (Surgical Procedures):

1st Place: Double Eyelid Suture Method (Most Popular) 2nd Place: Under-Eye Dark Circle Removal 3rd Place: Inner Canthus Surgery

Cosmetic Dermatology (Non-Invasive Treatments)

1st Place: Hyaluronic Acid 2nd Place: Regenerative Medicine (PDF-FD Therapy or PS Factor) 3rd Place: Thread Lift

International visitors often choose treatments with minimal downtime or long-lasting effects due to limited stay periods.

This varies by procedure, but the guidelines are as follows:

1-day stay

• Hyaluronic acid injection
• iPS Factor
• PDF-FD Therapy

2-5 day stay recommended

• Double Eyelid Suture Method
• Thread Lift

1-week stay recommended

• Inner/Outer Canthoplasty
• Under-Eye Dark Circle Removal

Follow-up visits may be required the next day or a few days later for observation. We will propose a treatment plan tailored to your stay duration.
Please feel free to discuss this during your consultation.

Depends on the procedure

Shower only (avoid treated area)

• Hyaluronic acid
• PDF-FD therapy
• iPS Factor

No bathing or showering on the day

• Surgical procedures (double eyelid incision, epicanthoplasty, etc.)
• Thread lift

Face washing and showering OK from the next day:

• Double eyelid suture method
• Mole removal

We will provide detailed instructions (in Japanese) after your treatment. If you have any questions, you can ask via LINE.

Yes, it is possible. We recommend combining multiple treatments to efficiently enhance your aesthetic results.
Please discuss this during your preliminary consultation.
During your consultation, we will propose the optimal plan based on your concerns and length of stay.

Our clinic is located a 10-minute walk from Ikebukuro Station East Exit, and there are numerous hotels in the surrounding area.

Hotels within a 5-minute walk

Business Hotels

• APA Hotel <Ikebukuro Station North Exit>
• Hotel Wing International Select Ikebukuro

City Hotels

• Hotel Metropolitan Ikebukuro

Around Ikebukuro Station (within a 10-minute walk)

Major Hotel Chains

• Toyoko Inn Ikebukuro North Exit
• Super Hotel Ikebukuro North Exit

Capsule Hotel

• First Cabin Ikebukuro (Capsule Hotel)

Luxury Hotel

• Hotel Metropolitan Ikebukuro
• Tokyo Dome Hotel (approx. 15 minutes from Ikebukuro)

Hotel Reservation Sites (Search for Ikebukuro Area)

• Rakuten Travel
• Jalan
• Ikyu.com

Please choose according to your budget and preferred stay style.
Our clinic does not provide support for arranging hotel reservations.
If you have any questions, please feel free to contact us.

We will provide support within 24 hours via the following methods:
Contact Methods

• Consult via Metaverse (Requires prior reservation)
• LINE: Consult via official account (@061oieqw) (Fastest response)
• Email: reception@flora-clinic.jp
• Phone: 03-6384-7748 (During clinic hours)

Support Details:

• Send progress photos for online condition assessment
• Provide appropriate advice as needed
• For emergencies, recommend visiting a local medical facility and issue a medical information letter from our clinic

Medical Information Letter:

• Available in English or Japanese
• Includes treatment details, medications used, and precautions
• Can be used when visiting local medical facilities

Yes, you can take prescribed oral and topical medications home.

Medications You Can Take Home:

• Pain relievers
• Antibiotics
• Ointments/Creams

Important Notes:

• You may need to declare these at customs.
• We will provide a copy of your prescription.
• Please note carry-on liquid restrictions (containers must be 100ml or less).
• We can issue an English prescription details certificate if needed. (Fee applies)

Advice for Carrying on Board:

• We recommend placing prescription medications in your carry-on luggage.
• Carry them in their original containers and packaging.
• Please carry a copy of the prescription with you.

Yes, please send them. We offer free online consultations:

How to send:

• The LINE Official Account (@061oieqw) is most convenient
• Email (reception@flora-clinic.jp) is also possible

Photo Taking Tips:

• Take photos in a well-lit area
• Include multiple angles: front, left/right, top/bottom
• Take close-ups of areas of concern

Information We Need:

• Treatment name
• Treatment date
• Current symptoms or concerns
• Presence and level of pain

We typically review and provide advice within 2 business days.

The guarantee system varies depending on the treatment. Please consult individually based on the specific treatment.
However, please understand that guarantees do not apply except for clear treatment errors.

Cases Not Covered by Guarantee:

• Caused by the patient’s own actions (intense exercise, touching the treated area, etc.)
• Failure to follow aftercare instructions
• Complications due to the patient’s constitution or management (e.g., infections)
• Natural aging changes (e.g., hyaluronic acid absorption)

For International Patients with Limited Return Visits:

• Free consultation upon your next visit to Japan
• Online advice available anytime
• Consultations available anytime within the warranty period

Details will be explained during your consultation along with the consent form.

Yes, cosmetic medical treatment is possible on a tourist visa.

• No special medical visa is required
• Entry for tourism purposes is acceptable
• We recommend plans where both the procedure and aftercare can be completed within your stay period

Important Notes:

• Please confirm the permitted length of stay on your visa
• If post-procedure follow-up is required, we will schedule considering your stay period
• Follow-up after returning home will be handled online

Individuals under 20 years of age require parental consent.

Required procedures:

• Completion of Parental Consent Form
• Parent/Guardian’s signature and seal
• Copy of Parent/Guardian’s ID

Regarding Visits:

• Accompaniment by a parent/guardian is mandatory
• If accompaniment is difficult, phone confirmation is required (Japanese language support needed)
• Those under 18 must be accompanied by a parent/guardian

For international visitors:

• Passport copy can serve as ID
• English version of the consent form is available
• If an interpreter is needed, they may accompany you

Details will be confirmed during the preliminary consultation.

Receiving cosmetic medical treatment itself is not a problem, but please note the following points.

Precautions Immediately After Treatment:

• If swelling is noticeable, you may appear different from your passport photo
• If asked, please answer honestly that you “received cosmetic medical treatment”
• If necessary, we can issue a medical certificate (in English or Japanese, fee: ¥5,000)

Recommendations:

• It is advisable to avoid large bandages or braces.
• Sunglasses or masks can be worn during the flight, but must be removed during immigration.
• If you require a medical certificate, please request it before your procedure.

Medical Certificate Contents:

• Procedure Name
• Procedure Date
• Explanation that any swelling or changes are temporary
• Doctor’s Signature / Clinic Seal

Access from Narita Airport/Haneda Airport to Ikebukuro:

From Narita Airport

Option 1: Narita Express (Most Convenient)

• Narita Airport → Ikebukuro Station (Approx. 90 min, ¥3,070)
• No transfers

Option 2: Limousine Bus

• Narita Airport → Ikebukuro Station (Approx. 90-120 min, ¥2,880)
• Travel time varies depending on traffic conditions

Option 3: Budget (Keisei + Yamanote Line)

• Narita Airport → Nippori Station (Keisei Skyliner, approx. 40 min)
• Nippori Station → Ikebukuro Station (Yamanote Line, approx. 10 min)
• Total approx. ¥1,500

From Haneda Airport:

Option 1: Limousine Bus (Most Convenient)

• Haneda Airport → Ikebukuro Station (approx. 60 min, ¥1,300)
• No transfers

Method 2: Train

• Haneda Airport → Shinagawa Station (Keikyu Line, approx. 15 min)
• Shinagawa Station → Ikebukuro Station (Yamanote Line, approx. 25 min)
• Total approx. ¥600

From Ikebukuro Station to the Clinic:

• Approx. 5-10 min walk
• Approx. 5 min by taxi (approx. ¥800)

Please see the Access Page for detailed maps and directions. If you have any questions, please inquire when making your reservation.
Clinic Address: 3F, Daini Asahi Building, 3-4-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013

You can usually go home by yourself after most treatments:

Treatments where going home is no problem:

• Injection-based treatments (PDF-FD therapy, iPS Factor, hyaluronic acid)
• Thread lift

Procedures for which we recommend using a taxi:

• Surgical procedures (double eyelid surgery, epicanthoplasty, etc.)
• If the effects of anesthesia persist
• If there is significant pain or swelling

Transportation Advice:

• Staff will call a taxi if needed
• Most patients can walk back to Ikebukuro Station
• Using public transportation is also fine

Please note the following on the day of your procedure:

• Bringing sunglasses and a mask is convenient
• A hat can help protect you from the sun
• Please refrain from driving (especially if anesthesia was used)

Yes, please cooperate as follows:

Regarding Alcohol Consumption:

• The day before and the day of treatment: Please refrain from drinking alcohol
• Reason: It increases blood flow, raising the risk of swelling and bleeding
• For 3 days after treatment: Please refrain from drinking alcohol
• Especially for surgical procedures, we recommend refraining for 1 week

Smoking:

• One week before treatment: We recommend refraining from smoking
• Reason: It impairs blood flow and slows wound healing
• One week after treatment: Please refrain from smoking
• For surgical procedures, we recommend refraining from smoking for two weeks

Other Precautions:

• If you are taking medications that thin the blood (such as aspirin), please consult us beforehand
• Supplements (such as Vitamin E or Ginkgo Biloba extract) may also increase the risk of bleeding
• Treatment during menstruation is possible, but bleeding volume may increase

Most treatments are possible during menstruation:

Treatment Possible:

• Hyaluronic Acid Injection
• iPS Factor
• PDF-FD Therapy

Caution Required:

• Surgical Procedures (may increase bleeding)
• Please inform us in advance if you have anemia
• We recommend postponing if you are not feeling well

Recommendations:

• If you experience severe menstrual cramps, we recommend scheduling for another day
• Sensitivity to pain may increase during menstruation
• If concerned, please discuss during your consultation

If your period is likely to coincide with your treatment date, we can reschedule your appointment. Please feel free to inquire.

For safety reasons, we generally cannot perform most treatments during pregnancy or breastfeeding.
For your child’s sake, we recommend waiting until after breastfeeding has ended. Waiting until that time will allow you to receive treatment safely.

The duration varies significantly depending on the treatment:

Semi-permanent effects:

• Double eyelid surgery (semi-permanent)
• Inner corner eyelid surgery, outer corner eyelid surgery (semi-permanent)

Lasting 1-2 years:

• Hyaluronic acid injections (6 months to 2 years depending on the product)
• Thread lift (1-2 years)

6 months to over 1 year:

• iPS Factor (High individual variation; multiple treatments extend duration)
• PDF-FD Therapy (High individual variation; multiple treatments extend duration)
• Double Eyelid Suture Method (Several years to permanent; high individual variation)

Tips for prolonging results:

• Thorough UV protection
• Consistent proper skincare
• Healthy lifestyle habits (diet, sleep)
• Regular maintenance treatments

Many treatments can maintain or enhance results with regular maintenance. We can also propose long-term plans, so please consult with us.

No, our clinic does not arrange sightseeing.

【Contact Us】
If you have any questions, please feel free to contact us.
Flora Clinic Ikebukuro Branch – Cosmetic Surgery & Dermatology

• Phone: 03-6384-7748
• Business Hours: 10:00 AM – 7:00 PM (Irregular holidays)
• LINE: @061oieqw
• Email: reception@flora-clinic.jp
• Address: 3F, Daini Asahi Building, 3-4-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013

Click here for Metaverse Counseling

We sincerely look forward to welcoming international visitors.