Privacy Policy (For International Patients)

Privacy Policy (For International Patients)

Flora Clinic Ikebukuro (Cosmetic Surgery & Dermatology)(hereinafter referred to as “the Clinic”) is a medical institution located in Japan. We comply with the Japanese Act on the Protection of Personal Information (APPI) and respect the privacy rights of patients residing outside Japan, including but not limited to China, other Asian countries, and the United States. This Privacy Policy explains how we collect, use, and protect personal information.

1. Personal Information We Collect

We may collect the following information:

• Full name
• Age
• Country of residence
• Email address
• WeChat ID and/or WhatsApp number
• Facial photographs and medical images
• Medical history and medication information
• Consultation details
• Planned visit schedule to Japan

Some of this information may be considered “Sensitive Personal Information” under applicable laws, including medical data and facial images.

2. Purpose of Use

We use personal information only for the following purposes:

• Responding to inquiries
• Conducting online consultations
• Providing medical services
• Appointment scheduling and management
• Medical safety and compliance
• Post-treatment follow-up
• Compliance with applicable laws and regulations

We do not use personal information beyond these purposes without the patient’s consent.

3. Consent

By submitting an inquiry form or contacting the Clinic, you acknowledge and consent to:

• The collection of medical information and facial photographs where voluntarily provided
• The storage and management of your data in Japan
• Cross-border data transfer to Japan (if you reside outside Japan)

Online consultations are for preliminary guidance only. Final diagnosis and treatment decisions are made after in-person examination.

4. International Data Transfer

The Clinic operates in Japan, and all personal information is stored and managed in Japan. If you reside outside Japan, your information may be transferred across national borders and processed in Japan. We implement reasonable security measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

5. Use of Third-Party Communication Platforms

We may communicate with patients via third-party platforms such as:

• WeChat
• WhatsApp

Information transmitted through these platforms is processed through their respective systems. Patients are also subject to the privacy policies and terms of service of those providers.

6. Disclosure to Third Parties

We do not disclose personal information to third parties without consent, except in the following cases:

• When required by law
• When necessary to protect life or physical safety
• When required for medical safety management

7. Security Measures

We implement appropriate safeguards, including:

• Restricted access control
• Password protection
• Designated data management personnel
• Secure data storage systems

Sensitive medical information is accessible only to authorized personnel within the necessary scope.

8. Use of Photographs and Case Materials

Photographs provided for consultation purposes are used solely for medical evaluation. We will not use patient images for advertising or case publication without explicit written consent.

9. Your Rights

Patients may request access to, correction of, or deletion of their personal information. To exercise these rights, please contact us using the details below. Residents of certain jurisdictions (including parts of the United States) may have additional rights under applicable laws. We will respond in accordance with applicable regulations.

10. Minors

If a minor seeks medical services, parental or legal guardian consent is required.

11. Policy Updates

This Privacy Policy may be updated due to legal changes or operational adjustments.